HUMAN SALES FOLLOW-UP

Turn an unanswered estimate into a conversation.

You have already spent time understanding the job and preparing the quote. We follow up with the homeowner so your team knows whether to move forward, answer a question or close the record.

Email Terry about follow-up

Opens your email app.

What an estimate follow-up service does

OnHand calls existing leads under a plan agreed with your business. We ask whether the work is still planned, find out what is blocking the decision and work toward an appropriate next step.

That could mean a conversation with the estimator, a booking under your rules, a later follow-up or a clear decision not to proceed.

What we need before calling

A useful record includes the homeowner’s contact details, estimate date, quoted scope, previous conversation and current status. Your team supplies approved answers, availability and escalation contacts.

Agree the calling hours, number and timing of attempts, and when the sequence stops. We do not publish a universal retry count because the plan should fit the lead and your process.

Keep control of the sale

You set pricing authority and the decisions a caller can make. Technical questions, revised scopes and unapproved discounts come back to your team.

Calling can help move an opportunity forward. It does not turn a tentative appointment into a confirmed job or guarantee a sale.

Measure the whole sequence

Review attempts, conversations, objections and next steps. Match any claimed win to the job your team confirms. A dial is an attempt; it is not a conversation or a sale.

For a first discussion, share approximate volume and lead age rather than a file of customer details. We scope the pilot before asking for the records needed to deliver it.

A FEW GOOD QUESTIONS

Before we talk.

Can you follow up on recent and stale estimates?

Yes, both can be considered. Older estimates may need revised pricing or a fresh site visit before a customer can proceed.

What does the service cost?

We quote the scope after discussing lead volume, coverage, complexity and the follow-up plan. There is no published per-call package on this site.

Are callers human?

Yes. The offer is human-led calling. We agree the script, authority and handoffs with your team.